We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge).

Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

How do the users tell you that they want to return the goods in the first place?

The customers communicate to us on returns through an email to suppot@grainbow.com or by phone with a call to +91 73496 14072

What if there's a delay in the post and it gets back to you after 15 days?

We issue a no quibble refund / replacement for products that are received back in our warehouse within 15 days. In case of shipments reaching us after 15 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.

Where is the warehouse users are supposed to post products to?

BIOPRO Health Foods Pvt Ltd
46/1 CM Mohan Building
Tumkur Road, (Near SRS Travels)
Yeshwanthpur
Bangalore 560022

Do you refund users for postage expense of returning the goods or not?

No. We do not refund users for postage expense incurred for returning goods.

What is our replacement guarantee?

We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge).
Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.
In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

When are returns not possible?

Returns are not possible in the following cases:

• Used products
• Return request is made outside the specified time frame.
• Products with tampered or missing serial numbers, including price tags & labels.

Can I return Part of My order?

Yes, a return is possible at item level and if you have ordered multiple items, you can request a return for a partial quantity. But shipment charges of the same needs to be borne by customer. Returns must be received back into the warehouse within 15 days from the date of purchase.

When are refunds provided?

Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

Exchange

Exchange of unused products need to be communicated with 15 days and reach our warehouse within 15 days from the date of shipment of the original order. Shipment charges of the same needs to be borne by customer. Customers need to share the details of couriers of products that they intend to exchange with us. The replacement of parcels from us would reach the customers within 5-7 working days from the date of shipment.